Privacy Policy at Fish and Spins Casino

General

The processing of personal data is carried out in accordance with applicable gambling and data protection regulations. This Privacy Policy explains what information is collected, how it is used, and the rights players have regarding their personal data. Fishandspins may update this policy from time to time, and users are encouraged to review it regularly to stay informed about any changes.

Information We Collect

When you use the platform, we may collect various types of personal information, including registration details such as name, date of birth, contact information, and account credentials. We also gather communication records, transaction history, technical data (such as IP address, device and browser information), and verification documents required for identity checks and regulatory compliance.

How We Use Your Information

The data collected is used to operate and improve the services offered by Fish and Spins Casino. This includes account management, processing deposits and withdrawals, providing customer support, verifying identity, preventing fraud, and ensuring compliance with legal obligations such as AML and CFT requirements. Data may also be used for analytical and service improvement purposes.

Marketing Communication

With user consent where required, the Casino may send promotional messages related to bonuses, offers, and partner services. Players can opt out of marketing communications at any time via account settings or by contacting support. Participation in promotions or prize events may also imply consent for limited promotional use of usernames, where legally permitted.

How Data Is Obtained

Personal data is collected directly from users during registration, account activity, and communication with support. Additional information may be obtained automatically through system logs or received from trusted third-party services such as fraud prevention and payment processing providers.

Data Sharing and Recipients

Information may be shared within the Casino’s corporate group and with authorised partners who assist in providing services such as payment processing, technical support, marketing, and analytics. Employees with access to user data are bound by confidentiality obligations to ensure proper handling of all personal information.

Disclosure to Third Parties

The Casino does not sell personal data. However, information may be disclosed when required by law, regulatory authorities, or licensing bodies. Data may also be shared to prevent fraud, protect security, or comply with legal obligations. In certain cases, trusted third-party service providers may process data on behalf of the Casino under strict contractual safeguards.

Data Retention

Personal data is stored only for as long as necessary to meet legal and regulatory requirements. In accordance with anti-money laundering regulations, certain user information may be retained for a minimum period after account closure. Anonymised data may be used for analytical and service improvement purposes without identifying individual users.

Data Security

Fish and Spins Casino applies appropriate technical and organisational measures to protect user data. Access to accounts is secured through unique login credentials, and additional protection methods such as two-factor authentication may be available. Users are responsible for keeping their login details confidential.

Cookies Policy

The website uses cookies and similar technologies to ensure proper functionality, improve user experience, and analyse website performance. Cookies may be required for essential functions, support personalisation, or assist with marketing and analytics. Users can manage or disable cookies through their browser settings, although this may affect website functionality.